○ How to place an order
When you find the items you would like to order, please click “Order Button” and e-mail us the following information:
Items you would like to order
Your preferred payment method (We accept Paypal.)
Once we receive your e-mail, we will send you the order confirmation and total prices including shipping charges. Please check the e-mail we send you and return us the confirmation. After we receive your confirmation, we will e-mail you the the Paypal Method. You can pay total price using Paypal account or Credit Card from Paypal payment page.The items will be shipped after you make the payment.
Attention(About Contact us): Since we disclose our e-mail address on the Web, we receive a number of unwanted e-mails every day. Please be sure to enter “shamisen” or “shamisen repair" in the subject line so we do not miss your e-mail coming in with junk e-mails.
○ How to make payment for repairs
For repairs, we need to see the actual shamisen first to find out the exact repair charges. Once we receive the shamisen, we will examine and e-mail you the repair charges including shipping fee. Please confirm the amount and make payment promptly before we return you the repaired shamisen. We cannot ship you the repaired shamisen without receiving the payment.
○ Customs duties
We indicate the items as “commercial goods” when we ship. We also enclose the invoice. When we ship overseas, the customer will be importing the items. This means the customer will be charged for customs duties by customs of your own country. Please note in advance that you will be charged for customs duties in addition to the prices of the items. Customs duties may be exempted on repairs. (As an example, the goods may be categorized as “other strings instrument” and subject for 3.2% to 4.5% of customs duties.)(U.S.A)
○ Shipping charges
You can pay by Paypal or Credit Card.
The customer is responsible for all shipping charges. Once we receive your order, we will send you an e-mail to inform you the total amount including shipping charges. If you confirm the amount, please e-mail us the confirmation. After receiving your confirmation on the amount by e-mail, we will e-mail you the information on how to make payment with Paypal if you would like to pay by Paypal or Credit Card.
○ Making payment by Paypal or Credit Card
We ask our customers to make payment by Paypal or Credit Card. After receiving your e-mail for the order items, we will e-mail you the information on how to make payment. Please verify the total amount shown in the e-mail and follow the “Paypal” link to proceed with the payment.
Payments made in currencies other than Japanese Yen will be subject to charges for currency conversion.If you would like to pay by Credit Card, please go to Credit Card Payment within the Paypal payment page.
○ We will ship the items by EMS (International Posta Service EMS) of the Japan Post. Once we ship the items, we will e-mail you the tracking number.
Japan Post EMS Website(English) (Link)
PAYPAL Website(English) (Link)
○ Return policy
We do not accept any returns from customers overseas. Please give careful consideration before placing the order.